Apple says that the touchscreen is failing on some iPhone X units

Ruben Fields
November 11, 2018

Credit: Tom's GuideLate yesterday (Nov. 9), Apple posted a support note confirming that the screens some of iPhone X models either aren't responsive to touch or may respond intermittently. If you have already paid to replace the display module on your iPhone X, you can seek a refund for the fix from Apple.

In the case of the iPhone X problems, these are related to a component tied to the display. The iPhone X, which was continued this year after Apple launched the iPhone XS, XS Max and XR, is the only model affected, according to the company.

As with the MacBook Pro replacement program, you can either visit an Apple Store, authorized service center or mail your iPhone X. Once received, Apple will replace the entire display module regardless of warranty status. Most recently, Apple admitted to a manufacturing defect in the iPhone 8.

What if you've already paid to have your screen fixed?

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13-inch non Touch Bar MacBook Pro owners who believe they've experienced this issue can check whether they're eligible for repairs on Apple's service program page. Apple says you should contact its support line about getting a refund.

The other issue identified today focuses on SSD-equipped 13-inch MacBook Pro laptops without a touchbar sold between June 2017 and June 2018.

Apple says it's found a "limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive". They'll need their device's serial number, which can be entered to see whether free servicing is an option.

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