Bethesda's website briefly revealed customer support tickets and personal information

Ruben Fields
December 6, 2018

"We're planning to bring Fallout 76 offline for maintenance across all platforms around 6:30 p.m. EST (23:30 UTC) to apply a hotfix that will address a service issue", the notice from Bethesda reads. The details - which included people's names, addresses and phone numbers - mostly belonged to Fallout 76 Power Armor Edition buyers, who were after a replacement canvas bag for the nylon one that was actually included.

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised.

The Bethesda Support twitter account tweeted this morning to say the issue had been resolved, and pointed out that no passwords had been revealed.

On Tuesday, however, user reports began circulating with an ominous allegation: that anyone who filed a support ticket at Bethesda's site was receiving a lot of replies to their threads.

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"I went on the support website today, to update a ticket of mine, and surprisingly (or not.) I ended up being able to see all sorts of tickets, with people putting their personnal informations in them, like receipt screenshots, names, addresses and so on". "I can see the problems you are having with the game, yes I'm having them too".

The game was announced at E3 2018 and, based on this piece of information, it doesn't look it has done that much progress.

If you submitted a support ticket last night, there's a chance you'd be given full access to other people's tickets. They would also be dispatching them free of charge to the unhappy customers. We plan to notify customers who have been impacted.

The hits keep on coming for Bethesda and its customers.

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