CBA customers complain of Eftpos outages

Daniel Fowler
July 12, 2019

A huge Telstra outage has taken out ATMs and EFTPOS machines around the country, potentially affecting thousands of businesses.

EARLIER @ 4.00PM: Commonwealth Bank says it is urgently looking into an issue affecting some of its services that is impacting customers across the country.

"Most customer services have now been restored, and we're working with our customers on the remaining few", a Telstra spokesman said on Thursday night.

According to Down Detector, the issues began around 2:30pm AEST and are hampering a bunch of services from Commonwealth Bank, ANZ, Telstra, NAB, Westpac, St George and Xbox. "There is no need to call us if you are experiencing problems with these services".

Shops using Comm Bank EFTPOS claim their machines are also down and are coming up with error messages, leaving them unable to process purchases.

Payments, ATMs and eftpos across Australia have been knocked offline by a Telstra outage.

"We're aware some branches, ATMs and services in Sydney metro are non-operational due to a broader network failure in the region", St George Bank said in a tweet.

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The problems at this stage do not appear to be affecting all customers, with a Sydney CBD fringe Hicaps user telling iTnews services were working normally.

"Due to this issue, we are experiencing higher than normal calls into our call centre".

"The cause of the problem is under urgent investigation", she said. Many of our services are starting to restore.

"We are aware of an issue affecting some of our services. Our telecommunication provider continues to work to resolve their incident that is impacting our services", the CBA tweeted.

"We apologise to our customers affected by this. We're working closely with Telstra to rectify the issue as quickly as possible".

A Reuters reporter at one supermarket in Sydney said the problem caused havoc as automated checkouts - which account for most checkouts at many stores - were shut down and staff checked customers' signatures to process card payments.

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