Lime is shutting down its Boston-area bike share program

Daniel Fowler
January 11, 2020

The company says that any users with leftover pre-loaded funds in their account can use their balance in other active Lime markets or request a refund through their customer service channels.

In a statement headlined "The Path Forward at Lime" on the company's news blog, Second Street, co-founder and CEO Brad Bao announced a few key strategic moves for 2020 that include closing shop in 12 global markets.

The dockless scooters, which can be rented through a smartphone app at a low cost, have posed headaches for cities across the USA, as companies like Bird and Lime launched operations.

With the original three contracts set to begin on Monday, the City's scooter fleet was set to be reduced from over 5,000 to 3,000 and the number of companies from seven to three.

In a statement posted online, Lime CEO Brad Bao said the company has made a decision to leave cities where "micromobility has evolved more slowly".

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Lime, which operates in over 120 cities around the globe, lost approximately $300 million in 2019 on more than $420 million in gross revenue, according to The Information.

"We are immensely grateful for our team members, riders, Juicers and cities who supported us, and we hope to reintroduce Lime back into these communities when the time is right".

Editor's note: The story has been updated to show that scooter longevity was previously six months (not weeks). The full City Council will decide whether to continue, modify or expand the program.

The app-based scooter rental company is ceasing operations in a handful of sites, including Atlanta, Phoenix, Rio de Janeiro, Buenos Aires, and one European location and laying off 100 staffers in the process. The survey also estimated that the scooter pilot had effectively eliminated almost 50,000 auto trips over its first six months.

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