EasyJet says hackers accessed data of 9 million customers

Ruben Fields
May 20, 2020

United Kingdom -based budget airline easyJet said Tuesday that "highly sophisticated" hackers accessed the email addresses and travel details of approximately 9 million customers.

EasyJet revealed today that the data breach was "highly sophisticated", and that email addresses and travel details were accessed, including passport data. Affected customers will be contacted in the next few days, EasyJet said.

EasyJet's CEO, Johan Lundgren, said: "We would like to apologise to those customers who have been affected by this incident".

Thousands of British Airways and Delta Air Lines customers had their data hacked in 2018, as well as Hong Kong-based Cathay Pacific. "We would like to apologize to those customers who have been affected by this incident".

Beijing has repeatedly denied conducting offensive cyber operations and says it is frequently the victim of such attacks itself.

easyJet urged customers to be on the lookout for communications purporting to come from the airline given the risk of phishing by hackers after the attack.

EasyJet said it did not look like any personal information had been misused.

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"As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications", Lungren said.

"As nine million customers' data has been accessed, it is a significant breach", said Matt Walmsley, director EMEA at Vectra.

Martyn James, of consumer complaints service Resolver, said that it was not unusual for news of data breaches to take some time to be passed on to the public, but that this needed to change.

Among those whose credit card details were compromised was Samantha Burt, 28, from Eastbourne, who had booked a package holiday to Turkey with the firm.

Adding to its woes, the airline is in a dispute with its founder and largest shareholder, Stelios Haji-Ioannou, over a £4.5 billion plane order.

Haji-Ioannou is looking to oust the chairman, chief executive and finance boss.

Are you a passenger with easyJet? Let us know in the comments.

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