Costco announces all customers should wear face masks while shopping | Dished

Daniel Fowler
May 22, 2020

In the 37-second video, which has more than 6.8 million views, a customer who appears to be in a checkout line can be heard telling a Costco employee whose name tag reads "Tison": "I'll just put you on my 3,000-follower Instagram feed, mostly locals".

As per the company's policy, staff and customers must wear face masks and practice social distancing while in store, but one shopper didn't agree with the rules, and filmed his run-in with the employee. Get all the news you need in your inbox each morning.

A Twitter user who identified himself as the Costco employee in the video said, "People of Twitter, thank you for all of the support".

Last month, Costco announced that, beginning May 4, it would return to regular hours and customers and employees alike would be required to wear face-coverings or masks.

After the Costco employee took the cart away, the customer continued by calling the employee a "pussy little bitch". "From there, Tison confiscates the man's cart full of items and tells him he is "no longer welcome in [the] warehouse" and that he "[needed] to leave".

"And I'm not doing it 'cause I woke up in a free country", the customer responded, flipping the camera to show his uncovered face. "Thank you very much", the manager says, and as he walks away with the cart, the man curses him.

Tison the Costco employee
Twitter

Tison replied from his Twitter account, saying, "People of Twitter thank you for all of the support".

Most of the commenters praised Tison for upholding the store's policy, with some even urging Costco to give him a raise.

"California Rep. Ted Lieu was also among those who praised Costco on Twitter, writing: "#CostCo has the right to require that customers wear a mask.

"In 30 plus years of studying retail and crisis situations, we have never seen a situation of customers being so rude to hourly employees", Larry Barton, a professor of crisis management and public safety at the University of Central Florida, wrote in an email to Business Insider.

He added: "I was just trying to protect our employees and our members". He added, "I was one of the only people in that store not wearing a mask, which means you're protected from me and I'm protected from you". In short, we believe this is the right thing to do under the current circumstances.

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