Starbucks barista accused of writing 'ISIS' on Muslim customer's cup in Minn

Daniel Fowler
July 9, 2020

"I fear this will continue to happen to other Muslims because Starbucks and Target do not value Muslims", she said.

Aisha questioned the seemingly Islamaphobic message - ISIS being a commonly used acronym for the Islamic State terrorist group - and a manager subsequently defended the staff member, responding: "What's the issue?"

"I felt humiliated and I felt enraged", Aishah said.

Aishah said she repeated her name multiple times to the barista while placing her order. "The word that was written on the drink is a word that shatters the Muslim reputation all around the world". I can't believe that today something like this can be considered acceptable. "It isn't okay", she said.

Aishah said, as of Monday morning, no one from Target had reached out to apologize.

Aishah was wearing a face mask due to the coronavirus pandemic while she placed her order and said that she had only mentioned her name but shockingly received a drink with ISIS written on the cup.

She says the employee never asked how to spell her name.

Aisha was given a new drink and a $25 (£20) gift card before she left the store, but she wants the barista and the manager to be fired and employees to be thoroughly vetted and trained in future.

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The barista who made Aishah's coffee has since said they misheard her name, while in a statement emailed to U.S. news outlet CNN Target said the incident "was not a deliberate act but an unfortunate mistake". "Aishah is not an unknown name and I repeated it several times".

Aishah said she was disappointed in the Target manager's response in siding with the barista.

"This is not a simple mistake". We are very sorry for this guest's experience at our store and immediately apologised to her when she made our store leaders aware of the situation.

Target said they would provide additional training with the employee but said the incident was not discriminatory.

Jaylani Hussein, executive director of Council on American-Islamic Relations, told CNN labelling someone who is Muslim as "ISIS" is "perhaps the most Islamophobic statement you can make towards a Muslim".

Target, which runs and operates the particular store, brushed it off as "a mistake". They have filed a charge to the Minnesota Department of Human Rights on Monday.

"We have investigated the matter and believe that it was not a deliberate act but an unfortunate mistake that could have been avoided with more clarification", the statement read.

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