McDonald's will require customers to wear face coverings

Daniel Fowler
July 26, 2020

Restaurants like McDonald's will now require customers to wear masks or face coverings when entering its 14,000 restaurants nationwide starting August 1, although we've been dealing with the coronavirus pandemic for months.

More states in the nation have required masks in recent weeks as the COVID-19 pandemic has spread to numerous western and southern states.

"Additionally, we will provide training for our restaurant staff to ensure they are prepared to address this new policy in a friendly and positive way", Joe Erlinger, president, McDonald's United States of America and Mark Salebra, national franchise leadership alliance chair, wrote in an open letter to McDonald's U.S. system.

The goal, according to McDonald's, is to help restaurant workers respond productively when customers are unwilling or unable to wear a mask.

Noting that almost 82 percent of its restaurants are in areas that already require face coverings, McDonald's USA President Joe Erlinger and Mark Salebra, chair of the National Franchise Leadership Alliance, said in a statement about the plan that "it's important we protect the safety of all employees and customers".

McDonald's is the latest national chain to require face masks at all their USA locations, announcing the change in a press release on Friday.

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Messrs. Erlinger and Salebra said that McDonald's staff will be trained on how to deal with customers who may refuse to wear a mask. Chipotle Mexican Grill Inc. said Friday that it requiring all customers to wear masks in its 2,670 restaurants. Kroger, Walmart and Publix are among other major retailers with similar requirements.

It's also anticipating that some customers might not like the new rule.

The new precautions at McDonald's also include a plan to postpone dine-in operations for another 30 days.

McDonald's also said Friday that it won't reopen any more US dining rooms for limited indoor service for another month.

McDonald's joins other big brand names like Target that will also put a face mask policy in place starting the first of the month.

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