More than 10 million download NHS Covid app since launch

Grant Boone
September 28, 2020

But tests taken as a result of Office for National Statistics surveys, and those processed by a NHS Hospital or Public Health England lab, were initially not able to be shared on the app, regardless of the result.

Regarding other app features, Mr Hancock said more than 1.5 million venue check-ins were recorded on Saturday.

The app has been available for download across England and Wales since Thursday, but the problem existed only in England.

"The launch of the NHS COVID-19 app is an important part of Wales' coronavirus response, supporting the NHS Wales Test, Trace, Protect programme", Wales' Health Minister Vaughan Gething said.

The tweet came in response to a user who said they had a test and wanted to enter the result in the app but had been asked for a code, which they said they did not get with their test result.

The app asks people to enter a code that they receive after being tested, which is used to identify whether the individual tested positive or not.

"If your test took place in a Public Health England or NHS Hospital, or as part of national surveillance testing conducted by the Office of National Statistics, test results can not now be linked with the app whether positive or negative", read a message from the app's official Twitter account.

A day later, the Department of Health and Social Care (DHSC) confirmed it was "urgently working" to resolve the issue.

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However, people who test negative are still unable to share their result if they did not book it via the app.

Users have also faced an issue in England where they have only received a code to register test results where the test is positive, leaving people unable to stop a self-isolation countdown.

Anyone who books a test via the app has their result automatically logged whether it is positive or negative, according to the government.

According to the data analyst App Annie the NHS Covid-19 app has been downloaded around 4m times so far.

DHSC confirmed that as of Saturday evening in England if someone books a test through the official testing website, they will be provided with a code to log a positive result.

Tests booked via the app will have the results automatically shared with it, it said.

On Friday, 210,375 tests were taken, with 61,481 handled by PHE and the NHS, or 29%.

Meanwhile the ONS infection survey showed that in the latest six-week period there were a total of 282 positive tests, in 226 people from 188 households.

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