Ikea To Start Buying Back Customers' Old And Unwanted Furniture

Daniel Fowler
October 16, 2020

In an attempt to lessen their company's carbon footprint, IKEA bosses have announced that they will now do a "Buy Back" scheme, to ensure that their used furniture doesn't end up in the landfill pile. In 27 countries-including the U.K., Australia, Canada, France, Germany, Italy, Japan, and Russian Federation, although not the U.S. -Ikea is now running a new "Buy Back" program that will launch on November 24.

According to sources familiar with the knowledge of the matter, the values of these vouchers will depend on the condition of used items they are returning.

Ikea said that anything that can not be resold will be recycled.

The retailer said it's launching the initiative ahead of Black Friday in a bid to encourage customers to "take a stand against excessive consumption". The program may come to the U.S.in the future.

"With the launch of Buy Back we are giving a second life to many more IKEA products and creating more easy and affordable solutions to help people live more sustainably", said Peter Jelkeby, country retail manager and chief sustainability officer at IKEA UK & Ireland.

The Swedish giant said Tuesday that its Black Friday event will be "an opportunity to meet customers' needs in ways that contribute to a circular economy".

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Under the plan, it will offer vouchers worth up to 50% of the original price, to be spent at its stores.

Every returned product will then be placed in the "AS-IS" sale section of the shop, with more affordable pricing for consumers looking for a bargain.

Products eligible for the buy back scheme include dressers, bookcases, chests of drawers and dining tables and desks. For "very good" parts with slight scratches, owners will receive 40% for "well used" parts with multiple scratches, owners will receive 30%. The group said it was now looking into how to prolong the life of products for reuse, refurbishment, remanufacturing, and recycling.

Hege Saebjornsen, country sustainability manager for Ikea UK and Ireland, said "being circular" was a good business opportunity as well as a responsibility, adding that the climate crisis requires everyone to radically rethink their consumption habits.

The health and safety of our co-workers and customers is IKEA's top priority.

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